Shipping policy

Shipping policy

At Soraya New York, we’re committed to making your experience as smooth and seamless as possible — from the moment you place your order to the day your package arrives at your door. Below, you'll find all the important information about how we process, dispatch, and deliver your order.

📦 Order Processing Time

  • Once your order is placed, our team begins preparing it immediately.

  • Processing time: 1–2 working days

    • Orders placed during the week typically ship within 1 business day.

    • Orders placed on Friday evenings or weekends may take slightly longer due to warehouse operating hours.

🚚 Delivery Time

  • Once dispatched, delivery takes an average of 6–11 working days.

  • You will receive a tracking number via email as soon as your package leaves our warehouse.

  • All orders are delivered directly to your door — 100% free of charge.

💳 Placing an Order

Ordering with Soraya new york is quick and secure:

  1. Choose your item and select the correct size/variant.

  2. Click “Add to Cart”, then “Proceed to Checkout”.

  3. Enter accurate address and contact information.

  4. Continue to Shipping – we proudly offer free shipping on every order.

  5. Proceed to Payment:

    • All payment methods are SSL-encrypted and 100% secure.

    • We accept:

      • Credit Cards (Visa, Mastercard, Maestro, AMEX)

      • PayPal

After completing your order, you’ll receive a confirmation email with your order number and a tracking link once your order has shipped.

🌍 Sustainable Fulfilment Approach

To keep our prices fair and reduce waste, we consolidate shipments in batches. This allows us to offer premium pieces at accessible prices while minimising our environmental footprint. We appreciate your patience — and your support for a more mindful fashion future.

 

🤝 Our Commitment to You

We aim to deliver quality, beauty, and reliability — not only in our garments but in our service. If you experience any delays or have questions about your shipment, our Customer Care team is here to assist you at every step.

📬 Need Help?

If you have any issues or concerns about your order, don’t hesitate to contact us via email. We’re always happy to help and will respond as quickly as possible.

Support@sorayanewyork.com

Soraya New York | Where elegance begins at your doorstep.