Shipping policy

Shipping Policy — ENDLESS LONDON

At ENDLESS LONDON, we are committed to presenting our customers with a detailed, transparent, and comprehensive explanation of the shipping and fulfilment procedures that govern the movement of orders from the moment a purchase is initiated to the point at which an item is delivered to the recipient’s address. The following information outlines the operational processes, internal guidelines, logistical considerations, and administrative structures that collectively form the basis of our shipping operations. Customers are encouraged to review the entirety of this document to fully understand the sequential and procedural aspects of order handling, dispatch preparation, logistical coordination, cross-border movement, and final delivery.

This document is designed to clarify the general framework of our practices, although, due to the wide range of variables that may influence the fulfilment journey, no single section should be taken as a definitive guarantee of timing or performance. External factors such as carrier delays, customs procedures, regional transport limitations, and peak-season volume fluctuations may affect delivery timelines. The detailed descriptions provided below are intended to help customers understand the breadth of steps involved and the considerations that apply at each stage.

General Information Regarding Order Handling

When a customer places an order through ENDLESS LONDON, the order enters a multistep internal queueing system. This system includes preliminary intake, data verification, quality checks for order completeness, review of item availability, warehouse allocation, and packaging preparation. Multiple internal teams contribute to this process, and timelines may vary depending on operational volume, stock positioning, courier scheduling limitations, and warehouse traffic.

Our fulfilment team follows a structured workflow consisting of order recognition, allocation, internal staging, and preparation for outbound scanning. As order volume increases, processing times may be adjusted to meet operational demands. While the fulfilment team endeavours to initiate preparation promptly, variations may occur based on staffing levels, warehouse activity, or inventory management cycles.

Packaging and Pre-Dispatch Procedures

Prior to dispatch, each order undergoes a packaging review designed to ensure that customer selections are packed in accordance with product-specific guidelines, which may involve protective materials, size-appropriate packaging, and adherence to warehouse protocols. Orders may also require additional internal checks for quality, accuracy, and handling standards. These procedures contribute to a consistent shipping experience but may extend preparation times depending on order composition.

Once packaging and internal verification are complete, items are positioned for courier collection. ENDLESS LONDON works alongside international logistics partners who establish their own routes, schedules, and collection timeframes. Dispatch timing is therefore influenced not only by our internal processes but also by carrier availability, region-specific pick-up frequencies, and broader transport-network variables.

Information

After the preliminary internal processes have been completed, customers should be aware of the following essential operational timelines:

Processing time typically ranges from one to two working days, depending on internal and external conditions.
Orders placed during standard weekday operating hours usually dispatch within one business day, assuming no unusual warehouse delays.
Orders placed during weekends or late on Fridays may experience extended preparation times due to the reduction of operational hours during non-weekday periods.
Once dispatched, parcels generally arrive between six and eleven working days, subject to courier performance, customs handling (where applicable), and volume fluctuations.
A tracking number is issued via email when the order leaves our warehouse, enabling customers to follow the progress of their shipment.

ENDLESS LONDON provides free direct-to-door delivery on all orders, without exceptions or minimum purchase requirements.

Customer Responsibilities When Placing an Order

To ensure smooth fulfilment, customers must provide accurate, complete, and up-to-date information during checkout. This includes correct entry of:

Residential or business delivery addresses
Contact information for courier communication
Billing details for payment verification
Selection of appropriate size or variant for each item

The checkout system guides customers through a structured purchase path that includes adding items to the cart, reviewing selections, proceeding to checkout, reviewing shipping details, and completing secure payment. Payments made through ENDLESS LONDON are encrypted using industry-standard protocols, enabling the use of Visa, Mastercard, Maestro, AMEX, and PayPal without exposing sensitive customer information.

Upon completion of the order, customers will receive a confirmation email containing their order number, which serves as the reference point for future customer-care enquiries. When the order has been dispatched, customers will receive a subsequent email containing their tracking information.

Fulfilment Philosophy and Operational Intent

ENDLESS LONDON follows a batch-based fulfilment approach intended to minimise waste, streamline resource management, and reduce unnecessary materials usage. Orders may be consolidated for efficiency purposes, improving transport sustainability and supporting responsible fashion operations. This system enables us to maintain accessible pricing without compromising product quality, while simultaneously reducing environmental impact through optimised shipment structuring.

Customers should note that fulfilment speed may vary depending on batch processing timing, warehouse scheduling conditions, and the degree to which orders align with outbound shipment cycles. While this system supports long-term sustainability, it may result in moderate delays during peak periods or high-volume sale events.

Service Commitment and Expectations

ENDLESS LONDON is committed to delivering aesthetically refined products supported by attentive service and administrative reliability. While shipping timelines cannot be guaranteed due to factors outside our control, we monitor carrier performance and maintain internal systems designed to address concerns promptly and effectively. Customers experiencing unusual delay patterns or discrepancies in tracking information may contact our customer care team for assistance.

Communication with our support team allows us to evaluate potential issues, liaise with carriers, and provide updates or instructions where necessary. Although resolution times may vary based on courier responsiveness and the nature of the query, we aim to provide timely and helpful guidance throughout the process.

Customer Assistance and Contact Details

For questions, concerns, status updates, or any other order-related enquiries, customers are encouraged to reach out directly to ENDLESS LONDON’s support team.

Contact email: support@endlesslondon.com

Our team will respond to enquiries as promptly as possible, subject to the volume of messages and operational hours.

ENDLESS LONDON | Where elegance arrives at your door.